Consulting

Small business owners naturally wear many hats and have a ton of responsibility. Controlling costs is of utmost importance. One area that is a great source of financial waste is technology purchases. If not careful, you can waste thousands on computer systems with features you don’t need, or end up purchasing underpowered systems that end up costing more in the long run.

One of the most important things to do when starting or growing a business is to take a hard look at the true costs of your technology investment. It is an investment because the costs of technology don’t stop once you’ve paid for the computers. There are ongoing costs that include repairs, maintenance, software and licensing. Anticipating and knowing how to manage those costs effectively will allow you to get a better handle on your cash flow and increase your competitiveness as you do business.

For computer purchases, we provide a service called CCCA (Comprehensive Computer Cost Analysis) where we will take time to talk to you and your staff personally and find out exactly what your technology needs are. A report is then tailored specifically to your business that will identify exactly what you need to purchase. Everything is itemized so that you will know exactly what your costs are both up front and over time. We also take care of software licensing so that you can feel secure knowing that you are in compliance with all software agreements.

Our help doesn’t stop there. If you decide to move forward, We will be right there with you to purchase equipment and make sure that it is installed and configured properly. We will inventory all the systems, register warranties, track software licenses, install and test security, and even set up use policies for your staff. We can even provide ongoing support with repairs and maintenance with rapid turnaround for parts. In addition we can also provide a disaster recovery plan to minimize downtime in the event of a catastrophic failure of any part of your system.

Be sure to call Divergex before you make your next technology purchase.

Other Services

In addition to our comprehensive consulting services, we offer companion services that allow you to have all your I.T. needs handled by one company. Whether you need a simple hardware upgrade or removal of a persistent malware infection, we have the expertise to get you back to work.

Remote Troubleshooting

If you can get online, we can likely check out your system remotely. Preventative maintenance, spyware and virus removal (detailed below) and other services can be performed while you watch. Remote troubleshooting is fast, reliable and saves money!

Spyware and Virus Removal

We all know someone who has been a victim of malicious software. From classic virus infections to the latest rootkit, scareware and phishing scams, more and more people are affected each day. These programs can steal your passwords, data, and especially your identity. The damage that can be done is devastating and can take years to repair. While the best course of action is always prevention, there are still occasions when something can slip through.

When that happens, I can help. If you are in the Philadelphia area, I can come to your home or office to perform a proper diagnosis and cleanup of your system. I can also perform diagnosis and cleanup services remotely, so that no matter where you are you can get your system back in top-notch condition.

We use a proven diagnosis and testing method that identifies the malware on your computer. Then we take a methodical approach to remove all traces of that malware, so that it won’t come back. Finally we work to identify the route used to infect your computer so you can protect yourself in the future.

Upgrades and Repairs

Let’s be honest. Sometimes a simple upgrade can breathe new life into a slow computer. Sometimes it’s not worth the time, effort or money and it makes better sense to just replace it. We will tell you the best course of action, saving you time and most importantly, money.

From time to time, computers fail. Unfortunately, they tend to fail at the worst possible time. When that happens, most people simply toss the machine and replace it with a new one. Fair enough. But what about the time and energy invested in buying the new computer, setting it up, and retrieving all your data from the old system? If your computer only needs a simple repair, you may be able save a substantial amount of cash.

Data Retrieval

When a computer fails, there is often a chance to save the data on the hard drive. Instead of just tossing the old computer, we’ll take a look and assess whether your music, pictures and other data can be saved. If the drive itself has failed, we will properly dispose of the drive to ensure that no one can get access you your data.

If your data is retrievable, we will organize it and copy it to DVD’s or other media for you to restore to your new PC. If you prefer, we can copy the files to your new computer for you. You get to keep the DVD’s as a convenient archive of your data.

Networking and Wi-Fi

Small businesses often make use of multiple computers for their staff. The need to share files and other business information is increasingly important. Let Divergex design a networking structure that will be reliable and extensible for your current systems and any systems you may add in the future. We can set up a secure wireless network that allows you to share files with those you want while keeping out intruders. If you need a more robust solution, we can set up a proper file/media server so that everyone can access files from a central location. For reliability, a customized backup solution will be put in place to ensure a fallback in case your server ever experiences problems.

From The Blog