Divergex offers a full suite of services that allow you to have all your I.T. needs handled by one company. From a simple hardware upgrade or removal of a persistent malware infection, we have the expertise to keep your business running smoothly.
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Small business owners naturally wear many hats and have a ton of responsibility. Controlling costs is of utmost importance. One area that is a great source of financial waste is technology purchases. If not careful, you can waste thousands on computer systems with features you don’t need, or end up purchasing underpowered systems that end up costing more in the long run.
One of the most important things to do when starting or growing a business is to take a hard look at the true costs of your technology investment. It is an investment because the costs of technology don’t stop once you’ve paid for the computers. There are ongoing costs that include repairs, maintenance, software and licensing. Anticipating and knowing how to manage those costs effectively will allow you to get a better handle on your cash flow and increase your competitiveness as you do business.
For computer purchases, we provide a service called CCCA (Comprehensive Computer Cost Analysis) where we will take time to talk to you and your staff personally and find out exactly what your technology needs are. A report is then tailored specifically to your business that will identify exactly what you need to purchase. Everything is itemized so that you will know exactly what your costs are both up front and over time. We also take care of software licensing so that you can feel secure knowing that you are in compliance with all software agreements.
Our help doesn’t stop there. If you decide to move forward, We will be right there with you to purchase equipment and make sure that it is installed and configured properly. We will inventory all the systems, register warranties, track software licenses, install and test security, and even set up use policies for your staff. We can even provide ongoing support with repairs and maintenance with rapid turnaround for parts. In addition we can also provide a disaster recovery plan to minimize downtime in the event of a catastrophic failure of any part of your system.
Business needs often can’t be met by a run-of-the-mill website. When you need a custom web app for your customers, Divergex has the programming expertise you need. From member accounts to payment processing, we can take care of everything for you.
The rise of e-mail and other electronic communications (often referred to as ESI or Electronically Stored Information) can have serious legal ramifications for companies and law firms. Our E-Discovery services are designed to quickly discover, index, and catalog the information needed for any legal proceeding.
If you can get online, we can likely check out your system remotely. Preventative maintenance, spyware and virus removal (detailed below) and other services can be performed while you watch. Remote troubleshooting is fast, reliable and saves money!
We all know someone who has been a victim of malicious software. From classic virus infections to the latest rootkit, scareware and phishing scams, more and more people are affected each day. These programs can steal your passwords, data, and especially your identity. The damage that can be done is devastating and can take years to repair. While the best course of action is always prevention, there are still occasions when something can slip through.
When that happens, we can help. If you are in the Philadelphia area, we can perform on-site diagnosis and cleanup of your system. In some cases, diagnosis and cleanup services can be performed remotely, so that no matter where you are you can get your system back in top-notch condition.
We use a proven diagnosis and testing method that identifies the malware on your computer. Then we take a methodical approach to remove all traces of that malware, so that it won’t come back. Finally we work to identify the route used to infect your computer so you can protect yourself in the future.
Data Backup and Archiving
One of the most devastating things that can happen to your business is loss of data. Let Divergex set up a complete backup and archiving system that will ensure the safety of your data.
Wireless (Wi-Fi) and Wired Networking
Small businesses often make use of multiple computers for their staff. The need to share files and other business information is increasingly important. Let Divergex design a networking structure that will be reliable and extensible for your current systems and any systems you may add in the future. We can set up a secure wireless network that allows you to share files with those you want while keeping out intruders. Utilize the power of the cloud to collaborate on projects and share data easily with customers and partners. Or set up a robust file and media server so that everyone can access files from a central location. For reliability, a customized backup solution will be put in place to ensure a fallback in case your server ever experiences problems.
Catastrophic failure happens. It’s a fact of life. But when it does, you need a process in place to recover quickly and efficiently. Complete backups, replacement PCs, and quick part turnarounds area ll necessary to get you back to work. Let us set up a proper disaster recovery plan for your business that will give you peace of mind.
Upgrades and Repairs
From time to time, computers fail. Unfortunately, they tend to fail at the worst possible time. When that happens, most people simply toss the machine and replace it with a new one. Fair enough. But what about the time and energy invested in buying the new computer, setting it up, and retrieving all your data from the old system? We can quickly diagnose your issue and may be able to save you a substantial amount of money.